Complaints Handling - Canada Labour Code - Part II - OPD 700-9

Table of Contents

1. Purpose
2. Scope
3. Background
4. Guiding Principles
5. Procedures
   5.1.1 Screening Complaints for Admissibility
   5.1.2 Referring Complaints that are Inadmissible Under Part II of the Code
   5.1.3 Admissible Complaints that involve Multiple Authoritie
   5.1.4 Recording and Tracking Inadmissible Complaints
   5.2 Complaint Registration and Acknowledgement of Complaint
   5.3 Investigating Admissible Complaints
   5.3.1 General
   5.3.2 Background Investigation
   5.3.3 Work Place Intervention
   5.3.4 Determination of Compliance
   5.3.5 Documentation and Closing Complaint Files
6. Responsibilities

Appendix A: Complaint Registration Form
Appendix B: Covering Letter - Registration of Complaint
Appendix C: Acknowledgement of Written Complaint
Appendix D: Mutual Resolution of Complaint - File Closed
Appendix E-1: Referral to Regional/District Labour Office
Appendix E-2: Referral to Extended Jurisdiction
Appendix F-1: Internal Complaint Resolution Process Not Followed
Appendix F-2: Referral to Provincial or Territorial Labour Department
Appendix F-3: Referral to Transport Canada - Transportation of Dangerous Goods
Appendix F-4: Referral to Provincial Vehicle Licensing Agency
Appendix F-5: Referral to Canadian Human Rights Commission
Appendix F-6: Collective Agreement Issue
Appendix F-7: Union Obligation to Represent Members
Appendix F-8: Complaints Under s.133
Appendix F-9: Jurisdiction Determination - Federal
Appendix F-10: Jurisdiction Determination - Provincial
Appendix G-1: Employer In Compliance - File Closed
Appendix G-2: Referred Back to Work Place Parties - File Closed
Appendix H: Flow Chart for Addressing OHS Complaints Referred to HRSDC
Appendix I: Requirements to Provide Written Reports and Documentation
Appendix J: Flow Chart - Internal Complaint Resolution Process
Appendix K: Preliminary Event Form